Privacy Policy
Privacy Policy
Sex Sells is committed to protecting the personal
information entrusted to it. Sex Sells has a strong commitment to maintaining
the security and integrity of personal information within our care. We endorse
the Australian Privacy Principles contained in the Privacy Act 1988 and support
the role that the Australian Privacy Commissioner within the Australian Human
Rights Commission plays.
The purpose of this privacy policy is to:
give individuals a better and more complete understanding of
the sort of personal information that Sex Sells holds, and the way we handle
that information
clearly communicate the personal information handling
practices of Sex Sells, and
enhance the transparency of Sex Sells’s operations.
Personal information is information or an opinion about an
identified individual, or an individual who is reasonably identifiable whether
the information or opinion is true or not; and whether the information or
opinion is recorded in a material form or not.
Queries Complaints Access and Correction
You have a right to request access to your personal
information held by us and to request its correction. If you wish do to do so
please use the contact details below.
If you wish to make a formal complaint, please make provide
your complaint in writing to the email address below. We will consider your
complaint promptly and contact you to seek to resolve the matter.
If we have not responded to you within a reasonable time,
you are entitled under the Privacy Act to make a complaint to the Australian
Privacy Commissioner within the Australian Human Rights Commission.
Queries, complaints, requests for access to or correction of personal information can be sent to info@sexsells.com.au
Customers
Sex Sells respects the rights of individuals to determine to
whom they give their personal information and how their information is used.
Our customer’s privacy is very important to us and we will value the trust you
place in us in giving us your personal information. We take this responsibility
seriously and we are committed to safeguarding your information and using it
for the purposes for which you have entrusted it to us.
What Information we collect
How We Collect Information
Collecting and Using Personal Information
Disclosure
Data security
More information
Your Privacy choices
What Information we collect
We collect a range of information from our customers that is
directly related to the products and services you choose. Where we wish to use
the information for other purposes we will seek your agreement beforehand. The
kind of personal information we collect can include: name, contact details,
location, demographic information like gender, age, relationship status and so
on, products you are interested in, where you shop, what you buy, who you shop
for, where else you like to shop, what loyalty programs you belong to.
How We Collect Information
As much as possible we collect information directly from our
customers. We do this in a number of ways, including when you:
provide us with personal information over the phone or
through personal mobile computing devices, like smart phones and tablets;
fill out application forms; or
submit your personal details through our website.
We also collect solicited personal information indirectly,
through publicly available sources, or through social media sites, like
Facebook, Twitter, Google and others, who disclose to their users that the
users’ personal information is provided to businesses like Sex Sells. We may
also collect or have access to personal information through our related
companies. We do this where:
the customer has consented to such collection or would
reasonably expect us to collect their personal information in this way, or
if it is necessary for a specific purpose such as the
investigation of a privacy complaint
We usually only retain unsolicited information about our customers
when dealing with a customer enquiry or complaint or where we conduct an
investigation.
Using Personal Information
We use personal information to better understand our
customers’ interests and needs, to complete purchase transactions and layby
orders and to offer an ever improving range of products.
We use personal information in the following ways:
Provide, deliver, source, administer, improve and
personalise our products and services;
Process payments and provide refunds and discounts;
Enable our third party service providers to provide us with
IT products and services, carry out product investigations, data processing,
data analysis, business consulting, auditing, archiving, printing, delivery and
mailing services;
Provide more relevant marketing offers through direct
marketing, database compilation, market research, data analysis and
segmentation, and the processing or creation of other marketing information;
Combine or compile with publicly available information for
the processing or creation of marketing offers and information;
Personalising our customers shopping experience, including,
where appropriate, identifying individuals;
Communicating with our customers, including product recalls
and responding to queries and complaints;
Fraud prevention, including services regarding the
protection of our customers’ information, eg. credit card information;
Develop and expand our operations to better suit our
customers’ needs;
Maintaining and keeping our customers information current
and as accurate as possible;
Disclosure
We do not disclose personal information to third parties
unless we are permitted to do so by law or you have given us your consent to do
so. Third parties we may disclose personal information to include:
Our related companies
Our service providers including IT service providers, major
delivery companies, advertising and marketing service providers, out-sourced
call centres, mail houses and third party fulfilment contractors; and
Our professional advisors including our accountants,
auditors and lawyers;
Payment system operators and financial institutions; and
Government agencies.
Some of our service providers provide services to us
entirely or partly from overseas locations and we may in order to receive those
services occasionally transfer personal information overseas, , including
where:
we use service providers, cloud computing solutions or data
storage located overseas;
we, or our related bodies corporate, have offices overseas;
we need to comply with foreign legal or regulatory
requirements; or
an international payment has been made.
Data security
We take active steps to protect the personal information we
hold against loss, unauthorised access or use, modification or disclosure, and
against other misuse. This includes any information that we disclose overseas.
Where data is held overseas, we require third parties to
store such data in restricted access premises and provide appropriate
protection against unauthorised disclosure. As a minimum security requirement,
password authentication is required to access those databases in all cases. We
also use fire walls, SSL technology and encryption for transmission of data
where appropriate.
When the personal information that we collect is no longer
required, we destroy, delete or de-identify it in a secure manner.
Sex Sells Online
Ordering products from Sex Sells Online (i.e. our website
and apps) is designed to be as simple as possible, while still providing
security and privacy for all your details. You can pay for goods using a credit
card or paypal and we only store credit card information where absolutely
necessary to process your payment securely. Credit card data is held in
encrypted form and complies to the highest security standards prescribed for
data of this kind.
Cookies
When you interact with us on the internet, our system
automatically sends you a ‘cookie’. A cookie is a small amount of information
sent from a web server to your computer, electronic tablet or smart phone that
enables your device to be recognised. It is used to handle your internet
sessions on that device and contains a unique identifier.
Other information stored by the cookie includes website
traffic data. This data is not used to identify individual details. We only
collate the data into anonymous results in order to evaluate and improve our
internet and shopping service for our customers.
See 'Your Privacy choices' below for further information
about some Google cookies used in connection with Sex Sells Online.
Email and SMS Subscription Lists
If you elect to register an account with Sex Sells, and use
this account to make purchases from the Sex Sells website and Sex Sells
Australia mobile apps, some of your personal information (being your email
address and/ or contact phone number) will be provided to Sex Sells’s delivery
carrier. This information is used by the carrier to send you updates on the
status of your deliveries from Sex Sells.
You have the ability to opt out of these communications
directly from the messages you receive.
We have a Electronic Marketing email list which provides
marketing offers to subscribers. If you elect to subscribe to our Electronic Marketing
email list, these services will be provided to you to communicate product
information, special events and offers. We also use search engine and social
media sites to make marketing offers which may be of interest to you. Our
marketing subscription list is an ‘opt in’ system. eNEWS You may unsubscribe easily by clicking on the
unsubscribe link that appears in all of our marketing communications to you. We
also send SMS to customers who have subscribed to receive SMS messages from us.
Our SMS subscription list is an ‘opt in’ system. You may unsubscribe easily by
clicking on the unsubscribe link that appears in all of our SMS communications
to you
Spam
We will never knowingly send you electronic messages without your consent. For more information on the Spam Act 2003, please visit
https://www.legislation.gov.au/Details/C2016C00614
Your Privacy choices
Where feasible, you can interact with Sex Sells anonymously
or using a pseudonym. This will mean that there are some products and services
that you will not be able to enjoy. These may include, online shopping and
better access to product offers likely to be of a more direct interest to you
personally.
You can access the personal information that we hold about
you and you can ask us to correct the personal information we hold about you.
If you are listed on one or more of our Direct Marketing
email lists you can opt out at any time. You can unsubscribe by using the
‘unsubscribe’ options contained in our emails.
Sex Sells are working with Google to improve online shopping
experience across devices. You can opt out of the anonymous Google device
tracking by de-selecting the option in your account, go to my account
If you are signed into your Google account when you use Sex
Sells Online , then Google may also combine data from your Google account with
data about your use of Sex Sells Online, in order to help identify you to be
shown relevant Sex Sells advertising online, across your devices. This is done
using a Google service called Remarketing with Google Analytics, which links
Google Analytics cookies (set by Sex Sells) with Google advertising cookies
(set by Google). Google Analytics is a tool that helps website owners measure
how users interact with website content. For more information and to opt out:
About Google advertising cookies and Google Analytics
cookies:
www.google.com/policies/technologies/types/
Google’s Privacy Policy:
www.google.com/policies/privacy/
How Google uses data when you use sites and apps that use
Google technologies:
www.google.com/policies/privacy/partners/
To opt out of Google Analytics:
https://tools.google.com/dlpage/gaoptout/
To opt out of Google Ads Personalization:
Users may opt out of the DoubleClick cookie by visiting the
Google advertising opt-out page or they may opt out of your use of Analytics by
visiting the Google Analytics Opt-out page
Suppliers
Sex Sells collects information from its suppliers in
relation to sourcing and purchase of its products and provision of services to Sex
Sells or its customers. This information is collected for business related
purposes but does contain some limited personal information related to the name
and contact details of the people that it deals with at its suppliers and
service providers. The information will usually be collected directly from the
supplier but may also be provided by third party sourcing agencies or business
contacts.
Where the supplier provides products for Sex Sells, this
information may be shared with Sex Sells’s related entities and its related
entities will hold this information securely and will only disclose it for
business related purposes.
The information is used for activities such as
Sourcing and acquiring products for the Sex Sells online store;
Product innovation and quality control;
Communicating with Suppliers;
Investigation of complaints;
Maintaining and keeping our suppliers’ information current
and as accurate as possible.